Terms of Service

Effective date [Publication date]

1. About our store

Kreative Dilla Designs operates the online store at shop.kreativedilladesigns.com and sells physical 3D-printed products to customers in the United States. In these Terms, “we,” “us,” and “our” refer to Kreative Dilla Designs. These Terms apply when you use our store or place an order. Shopify provides the platform for our store, and purchases are made with Kreative Dilla Designs.

2. Using our store

Please provide accurate contact, billing, and shipping information when you place an order. If you create an account, keep your sign-in information secure and contact us if you suspect someone has accessed your account without permission. You may use our store only for lawful purposes.

3. Products, prices, and payment

We aim to show and describe our products accurately. Minor variations in color, surface finish, or visible layer lines can occur with 3D printing. Check the product listing for dimensions, compatibility, and any use or care instructions before ordering.

Products are subject to availability. Prices are in U.S. dollars and may change before you place an order. Review your order total, including any applicable taxes and shipping charges, at checkout before paying.

4. Orders and cancellations

If an item becomes unavailable, we cannot verify payment, or we discover a material error in a product description or price, we may contact you to resolve the issue or cancel the affected items. If we cancel all or part of your order, we’ll notify you and refund the amount paid for the canceled items, including any associated taxes and shipping charges.

To request an order change or cancellation, email info@kreativedilladesigns.com as soon as possible and include your order number. After shipment, return requests are handled under our Refund Policy.

5. Shipping and delivery

We ship within the United States to eligible addresses. Available shipping options and charges are shown at checkout. Please confirm your shipping address before placing your order.

We’ll ship within the stated timeframe, or within 30 days if we haven’t stated one. If we can’t ship on time, we’ll notify you and provide the option to agree to the delay or cancel for a refund, as required by applicable law. If your package appears to be missing or arrives damaged, email info@kreativedilladesigns.com with your order number so we can help.

6. Returns and refunds

Our Refund Policy explains how to request a return, who pays for return shipping, and how approved refunds are processed. We accept return requests for non-custom products within 30 days of delivery. Custom-made and personalized products are excluded from the standard 30-day return policy.

If your item arrives damaged, defective, or incorrect, email info@kreativedilladesigns.com with your order number and photos so we can review the issue. Your rights under applicable consumer protection laws continue to apply.

7. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you visit our store or make a purchase.

8. Store content

Our branding, product photos, descriptions, and other protected store content are owned by us or used with permission. You may browse our store and share links to its pages. Other uses of protected content require permission from the rights holder or authorization under applicable law.

9. Changes to these Terms

We may update these Terms by posting a revised version with a new effective date. The version in effect when you place an order applies to that purchase, subject to applicable law.

10. Contact

For questions about these Terms or help with an order, email info@kreativedilladesigns.com.

Kreative Dilla Designs
2460 N Courtenay Pkwy Suite 103
Merritt Island, FL 32953
United States